Chief Commercial Officer

The Role
We are seeking a world class Chief Commercial Officer to lead FrankieOne’s global go to market functions and drive the next stage of our growth. Reporting directly to the CEO and sitting on the Executive Leadership Team, this role is both strategic and hands on, leading enterprise sales, account management, customer success, marketing, partnerships and implementations.

The CCO will own the full commercial lifecycle from demand generation through to customer retention and expansion. They will be deeply involved in securing and closing large, complex enterprise deals while ensuring our global teams deliver exceptional customer experiences. This includes overseeing deal structuring, complex negotiation and long cycle enterprise sales strategy.

FrankieOne is a highly tech enabled and tech savvy organisation. We are early adopters of cutting edge sales, marketing and partnerships technologies, including AI driven initiatives, to maximise opportunities, improve efficiencies and drive performance. The CCO must be equally forward thinking and adept at leveraging the latest tools, platforms and processes to scale revenue and optimise every stage of the commercial funnel. They will work very closely with the Head of Sales to ensure alignment and success in closing major opportunities.

Key Responsibilities

• Lead and inspire the global commercial organisation including Sales, Marketing, Partnerships, Implementations, Account Management and Customer Success.
• Own and deliver revenue growth targets across all regions and sectors, maintaining our high growth year on year.
• Drive a high performance, metrics driven culture across all commercial functions, ensuring clear accountability and measurable success.
• Personally lead and support major enterprise deals, including deal structuring, commercial negotiation and complex multi stakeholder engagement with tier 1 banks and global fintechs.
• Partner with Product and Engineering leadership to ensure market feedback and customer needs are embedded into the product roadmap.
• Optimise the full customer lifecycle, from acquisition to onboarding, retention and expansion, ensuring a consistent and exceptional customer experience.
• Establish and execute the global go to market strategy, including territory planning, market segmentation and account prioritisation.
• Leverage advanced sales, marketing and partnerships tools, automation platforms and AI driven solutions to increase efficiency, target the right opportunities and accelerate sales cycles.
• Work closely with the CEO, Head of Sales and ELT to shape company strategy and identify new market opportunities.
• Ensure operational excellence across all commercial processes, including forecasting, pipeline management and reporting.
• Represent FrankieOne externally at key industry events, conferences and in media engagements.