💼 The Role

We are looking for a Revenue Operations (RevOps) / CRM Specialist to join our team. This role combines CRM expertise, systems integration, and go-to-market operations. While most people know this role as RevOps or CRM Specialist, we think of it as a GTM Engineer: someone who builds the tools, processes, and data foundations that help Sales, Marketing, Customer Success and Product work smarter and scale faster.

This is a hands-on role where you will own our HubSpot CRM, manage data quality and workflows, and ensure our tools are integrated and reliable. You will also be responsible for reporting and insights that help leadership make better decisions.

📋 What You’ll Do

Systems and Integrations

• Design, implement and maintain integrations between HubSpot and platforms like Intercom, Vitally, Posthog and Zapier
• Set up workflows and data syncs to keep customer data accurate and up to date
• Document integrations and workflows so they are easy to understand and maintain

CRM and Data Operations

• Own the setup, optimisation and governance of HubSpot across the full customer lifecycle
• Maintain data hygiene and run processes to validate and enrich data
• Align lifecycle stages and funnel definitions across Marketing, Sales and Customer Success
• Manage attribution, tracking and reporting processes so teams can see the impact of their work

Reporting and Analytics

• Build and maintain dashboards and reports for the entire funnel including conversion rates, pipeline health and churn risk
• Provide monthly reporting and insights to leadership, highlighting trends and areas for improvement
• Use SQL or BI tools for deeper analysis when required

Enablement and Support

• Train and support team members in HubSpot and connected tools
• Document best practices and maintain clear operating procedures
• Troubleshoot issues and continuously improve CRM performance