Brand Champion
Posted on:
May 6, 2025
Job description
As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
This role is all about building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, being their first point of call for all things Tracksuit Dashboard and looking for ways to drive retention and growth amongst your customers.
As we build an incredible platform that our customers LOVE, we’re also cultivating a community for brand marketers and ambitious leaders of growth brands. This role is central to the expansion of Tracksuit in Australia by fostering relationships and delivering best in class engagement.
Why this role is exciting?
You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment. We also work closely with many of Australia’s most epic brands and marketers. We think we’ve got the best customers you could ask for, these brand marketers are cool, creative and love to push the boundaries. You’ll have the unique opportunity to shape the way Tracksuit engages with these awesome humans.
Responsibilities
As our Brand Champion you will be responsible for:
- Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
- Onboarding some of the world's most exciting brands and helping them navigate the Tracksuit platform. Providing ongoing support for your book of business
- Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities
- Sourcing customer feedback and seeding this information appropriately into the product team
- Looking for opportunities to improve and optimise the customer journey
- Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
- Surprising and delighting our customers with your enthusiasm and love for their products and services
Job requirements
That's the role, so who are you?
- You've got proven experience, success & progression in a Customer Success or Account Management role (ideally within SaaS)
- You understand why good branding is critical to a business’ success (and why it’s important to track that!)
- You may have worked in marketing, market research or with consumer brands and understand Tracksuit's unique value proposition
- You thrive in fast-paced environments
- You're thoughtful, kind and empathetic - collaborative and love learning new things
- You're obsessive about customer experience and thrive on understanding customer problems and creating the best solution
- You have high standards, attention to detail, and are a great communicator using a range of tones of voice whilst interacting with a broad range of customers
- You have experience with CRM & CS tools to optimise customer journeys (we use Vitally and Hubspot)
$95,000 - $125,000 a year
We practice transparent compensation at Tracksuit, which means we put a real focus on fair compensation for our people and their roles. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.
Apply now
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