Collections Specialist (Customer Operations)
Posted on:
December 12, 2025
Job description
💻 About the Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting the worlds energy usage towards renewables?
We’re looking for two friendly, proactive, and resilient Collections Specialists to join our team on a casual basis. As a Collections Specialist, you’ll support customers who have fallen behind on their electricity payments, helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.
This is a people-first, frontline role. You’ll be speaking with customers who may be stressed, confused, or going through hardship, and your empathy and communication skills will make a real difference to their experience.
Responsibilities
🔋Collections Specialist Responsibilities
- Make outbound calls to customers who are overdue or at risk of disconnection
- Respond to inbound customer enquiries about overdue accounts, reminders, and payment notices
- Negotiate realistic and fair payment arrangements that consider the customer’s circumstances
- Ensure all communication is empathetic, clear, and compliant with energy industry guidelines
- Identify hardship indicators and escalate or refer customers to support programs when needed
- Work collaboratively with internal teams when a customer needs extra support
Job requirements
🎯 Key Requirements
- At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
- You’re a people person - you love both working with people and helping people
- You’re calm, friendly, and comfortable having difficult conversations
- You’re confident on the phone and can keep conversations solution-focused
- You’re adaptable, curious, and ready to learn industry regulations (full training provided)
- You’re comfortable using digital systems and learning new tools
🎯 Minimum Qualifications
- Competency and willingness to speak directly with customers over the phone
- Strong written and verbal communication skills
- Ability to stay calm and professional during difficult conversations
Ideal, but not required
- Experience in credit, collections, hardship assistance, or financial advocacy
- Experience supporting vulnerable or hardship customers
- Passion for technology, energy or the environment
- Experience in the energy sector
- A solid base of IT competence with experience with Microsoft Office Suite
Apply now
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