Customer Success Specialist
Posted on:
July 14, 2025
Job description
About the role
The Customer Success Specialist at Splend is a face to face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.
Responsibilities
Responsibilities
- Manage all core business-as-usual functions within the hub to ensure operational efficiency and customer satisfaction. This includes overseeing customer onboarding, returns, vehicle exchanges, and fleet management.
- Proactively address and resolve customer issues, applying innovative problem-solving skills to create solutions that align with both customer needs and business goals.
- Ensure that every customer interaction post-sale is handled with the utmost care and professionalism, aiming to provide a best-in-class customer experience that enhances loyalty and satisfaction.
- Monitor and manage the hub’s fleet of vehicles to ensure availability and readiness for customer needs, including coordination of maintenance and scheduling of vehicle exchanges.
- Serve as the primary point of contact for existing customers, ensuring clear and effective communication across all channels. Work closely with product experts and other team members to ensure a cohesive customer journey and collaborative work environment.
Job requirements
What you'll bring
- Ability to oversee multiple functions within a retail or customer service environment.
- Excellent problem solving abilities with a customer centric approach to resolving issues.
- Proven track record in a customer service role, with a focus on delivering high quality customer experiences.
- Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams.
- Ability to handle stressful situations with professionalism and a calm demeanour.
- Thrives in a customer facing retail environment.
- Empathy and interpersonal skills to understand and address customer needs effectively.
- A full Australian Driver's License
- Comfortable commuting to our Moorooka, Brisbane hub daily
- Able to work weekends as required
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