Customer Value Architect - Australia

Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Join Neara as a Customer Value Architect in a unique forward deployment role where you'll be the bridge between our innovative platform and our enterprise customers. This isn't your typical customer success role. You'll be embedded on-site with clients, working as their trusted advisor and advocate while ensuring they extract maximum value from our solutions.

You'll work at the intersection of sales, product development, customer success and strategy, translating complex technical capabilities into measurable business outcomes. Every customer has a different approach to analysing and managing business risks. Your role is to understand their unique perspective and configure Neara for their success.

WHAT YOU WILL DO

• Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
• Work directly and closely with customers, including meaningful time on-site, to:
  • Drive and embed the use of the Neara platform, enabling proficient adoption throughout their organisation
  • Ensure Neara solutions deliver on contractual scope and identified business outcomes
  • Develop a deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
  • Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
  • Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
  • Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points that Neara can solve
  • Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
  • Feed back ideas and direction to Neara’s product teams, to make sure we are building the features that will unlock the most value for our customers
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities