Founding Customer Success Manager

The Role 🥳

As our first CSM, you will be pivotal in shaping how our enterprise customers derive ongoing value from their AI agents and the Relevance AI platform. This isn’t just any platform, we’re building one of the rare products that is capturing the undivided attention of CEOs and business leaders, because it has the power to meaningfully impact every part of a business. That strategic relevance makes the role of CSM mission-critical to our success.

You’ll be responsible for driving Net Revenue Retention (NRR), training new users, identifying AI Ops personas within customer organizations, and expanding use cases post-implementation.

If you’re someone who thrives in fast-paced environments, has a passion for transformative technology, and can blend strategic thinking with hands-on customer enablement, this role is for you.

Your impact💥

You’ll be a core part of the post-sales team, accountable for customer satisfaction, retention, and growth. Your work will directly impact how customers leverage agentic AI across their businesses.

Key responsibilities include:

• Driving NRR by ensuring a high renewal rate and identifying expansion opportunities.
• Training and certifying new AI Ops personas, helping customers become power users of our platform.
• Leading Quarterly Business Reviews (QBRs) and building trusted advisor relationships with stakeholders.
• Coordinating cross-functional teams including Sales, Solutions Engineering, and Implementation to ensure customer success.
• Developing scalable enablement programs, from onboarding through to advanced use-case deployment.
• Constantly iterating on best practices to scale a high-impact, high-touch customer success function.