Head of Customer Buying Operations

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying and selling experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

Have you led multi-site or field-based teams and thrived in fast-paced, customer-focused environments? Are you just as comfortable rolling up your sleeves as you are building scalable systems from the ground up? In this role, you’ll lead a team spread across the office and the road, driving performance, building structure, and shaping the way we scale. Our buying operations team are customer facing (phone and face-to-face) chatting and purchasing cars from customer's who are looking to sell their car to us. It’s a hands-on leadership role with plenty of variety, autonomy, and the opportunity to leave your mark.

What you'll be doing:

• Lead and scale a dynamic, customer-facing team — both on the road and in the office — making sure daily operations run like clockwork.
• Jump in with the team to keep quality high and stay close to the action — attend car inspections, visit sites, and even take calls when needed.
• Set the tone for a top-tier customer experience, track team performance, and make sure every interaction counts.
• Collaborate with cross-functional teams across the business to unblock bottlenecks and bring smarter processes to life.
• Own team hiring, onboarding, training, and structure planning to support growth and expansion into new inspection sites.
• Stay on top of the numbers — from wage budgets and rosters to KPIs like conversion rates, reconditioning spend, and NPS.
• Use data to spot trends, track progress, and make fast, informed decisions.
• Lead from the front — drive accountability, support performance, and build a great team culture along the way.

Please note the position is based in our Alexandria Head Office, and will also require some travel across Sydney.