IT Operations Manager

💻 About the Role

At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.

Want to help improve the environment by shifting the worlds energy usage towards renewables?

You’ll lead Amber’s IT Operations team, sitting at the intersection of our People Operations and Product Technology teams, ensuring our staff are productive, secure, and supported in doing their best work.

You’ll split your time between planning IT strategy, coordinating the work of the team, and  implementing. You are comfortable communicating the team's plans and progress with stakeholders, but will roll up your sleeves and get hands on when needed. This is a unique opportunity at a fast-growing start up to help us scale up the tools, technology, and processes that enable our staff to do their best work.

👉🏽 Responsibilities

• Own development and delivery of Amber’s IT Strategy, partnering with People Operations and Engineering colleagues as required
• Manage costs and budgets regarding IT systems including contracts with vendors and software licenses.
• Be responsible for device management and our staff asset lifecycle
• Ensure a high quality hybrid/remote employee experience through the provisioning and maintenance of AV and other related meeting room technology
• Administer the full lifecycle of our Okta IDP and SSO for seamless and secure employee onboarding, offboarding, and evolving access needs in line with Amber’s security policies
• Manage our internal help desk to provide quick and effective assistance with information technology systems
• Manage information technology projects, coordinating internal and external resources, timetables, and the reporting to project stakeholders
• Maintain and optimize local company networks
• Manage installations, upgrades and configurations of IT service related hardware and software