Operations Specialist
Posted on:
September 3, 2025
Job description
💻 About the Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting Australia and the world’s energy usage towards renewables?
As an Operations Specialist, you’ll be at the heart of Amber’s billing and collections operations -making sure bills are accurate, payments are collected, and credits and concessions are applied correctly. We live in the details of our billing system: spotting issues, fixing them fast, and putting measures in place to stop them from happening again.
This is a hands-on role in a small, supportive team that thrives on problem-solving, collaboration, and delivering measurable results.
Responsibilities
🔋Operations Specialist Responsibilities
- Review, correct, and release customer bills to ensure accurate and timely invoicing
- Manage exceptions in the collections cycle to maintain compliance and effective processes
- Oversee the dunning queue to ensure timely follow-up on overdue accounts
- Conduct disconnection calls and manage related activities
- Process customer credits and concessions accurately and promptly
- Contact customers to collect payments and establish payment plans where required
- Support additional BAU operations activities to meet business needs
Job requirements
🎯 Key Requirements
- At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
- You’re a people person - you love both working with people and helping people
- You wield strong analytical and problem-solving skills
- You have experience in BAU operational processes within a similar environment
- You have excellent stakeholder management and communication skills
- You have the ability to work to deadlines and manage competing priorities effectively
- You’re familiar with Customer Experience and/or Operations workflows
- You’re adaptable - you will be working in a fast-paced and changing environment and work well with ambiguity
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