Product Training Specialist
Posted on:
August 5, 2025
Job description
Remote within Australia, or in-office in Melbourne, AustraliaWe're looking for a product training specialist who can turn new customers into power users through hands-on training and support.
Your job is to create friction‑free onboarding, effective training, and responsive support, while continuously refining the process to drive real product adoption and measurable value.
This means designing training workshops, creating how-to videos and guides, answering user questions via chat and video calls, and continuously improving how we onboard new users based on their feedback.
Responsibilities
As a member of the product team, you’ll be a critical link between our customers and the product.
Your responsibilities will include:
Onboarding & training
- Partner with Account Managers to manage new customers’ kick‑off training, configuration, and first‑project setup
- Run live training workshops for existing users
- Customise training for different roles (lawyers, corporate affairs, ESG, etc.)
- Build scalable assets: videos, guides, in-app tooltips
Support
- Handle user questions via chat, email, and screen share
- Maintain a knowledge base and write articles for new features and common issues
Process improvement and measurement
- Map and improve onboarding workflows through regular retros
- Track and communicate key adoption metrics
- Feed insights back to the product team for UX improvements
Job requirements
We want creative, curious, self-driven people building something lasting. You should be:
- Creative and flexible. We’re a small team doing things nobody has done before. You're excited to tackle the unknown and help out even when you're figuring it out as you go.
- Natural communicator. Communication is a first class skill, particularly in a remote world. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
- Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
- Bias toward action. When in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the wrong thing is generally better than doing nothing at all.
- Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process, you try other ways of getting an outcome.
We’re also seeking the following capabilities:
- Proven track record in customer success, onboarding, or training (SaaS preferred but not required). We’re also interested if you’ve seen success with customers in a variety of settings.
- Ability to understand complex workflows and turn them into clear training workshops.
- Quickly connect with people in one-on-one and group settings, both in-person and online.
- Data‑driven in your decision making. You design experiments, track KPIs, and iterate.
Apply now
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