Risk Analyst (Trust and Safety)
Posted on:
August 13, 2025
Job description
🔥 About the Role
Your primary function is to ensure the integrity of campaigns on Chuffed. This involves three functions: detecting campaigns that present risk signals, investigating campaigns to ensure compliance with our requirements and systematizing learnings into new detection and investigation protocols.
Responsibilities
Here’s what you’ll do:
Detect campaign risks:
- Conduct reviews of new fundraising campaigns to identify potential upcoming risks
- Monitor existing fundraising campaigns for risk signals
- Monitor donation pattern models to flag potential emergent risks
Investigate flagged campaigns:
- Review and analyze community complaints regarding potential fraudulent activity
- Providing empathetic email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity
Systematize learnings
- Continuously improve the automated detection systems and processes
- Provide feedback and improvements for our campaign investigation process
- Provide input and feedback into product improvements to manage risk on the platform
Job requirements
💡 What We’re Looking For
We care more about your mindset than your resume. If you recognise yourself in the traits below, we want to hear from you:
- You’ve got solid experience (3-5+ years) in a fraud, risk, trust & safety, or payments role.
- You have experience or familiarity with customer due diligence, AML/CTF/ KYC regulations.
- You have strong analytical or pattern-detection skills with a process-oriented, curious mindset.
You have a high level of empathy, integrity, and professionalism when interacting with customers and team members
Apply now
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