Solutions Architect (APAC)

Description

At Zitcha, we’re at the forefront of revolutionising the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for everyone.

As the world’s first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all channels – online, offline, and in-store. Our intelligent, efficient, and high-performance platform provides a complete and scalable solution that adapts to each retailer’s unique vision and business model.

We understand that no two retailers are the same, and your network shouldn’t be either. Zitcha’s composable architecture ensures you have the right capabilities at the right time, whether you’re launching a new retail media network or scaling an existing one. Our platform simplifies and automates previously manual processes, allowing you to leverage your first-party customer data for personalized and impactful advertising experiences.

With Zitcha, you’re not just keeping up with retail media – you’re defining it. Join us in creating a better way to build and grow Retail Media Networks, transforming them into valuable extensions of your existing retail business.

Now, Zitcha is seeking a Solutions Architect to join our innovative team in Australia. Join us in shaping the future of retail media as we revolutionise the industry and empower retailers and brands to achieve unparalleled success.

The Solutions Architect will be responsible for the development and delivery of cutting-edge retail media solutions for our customers. In this role, you will work closely with our sales, success, platform, and engineering teams to understand customer requirements and develop solutions that meet their unique needs. You will also be responsible for driving the growth and scalability of our solutions business and working closely with our customers to ensure their success and satisfaction. This role will support our customers in both AU and USA from Sydney or Melbourne.

Primary Responsibilities

• Play a critical role as part of our Solutions team in the design and development of innovative retail media solutions
• Drive the growth and scalability of the solutions function within the business
• Develop and maintain relationships with prospects and customers to ensure their success and satisfaction
• Manage projects and/or incoming queries concurrently to ensure successful implementation as needed using project management methodologies, principles and techniques
• Lead projects ensuring they stay on track by managing timelines, budget and scope.
• Work closely with sales and platform teams to understand customer requirements and develop solutions that meet their unique needs
• Consulting with Customers and Technical teams both external and internal to design and implement the Zitcha solution with their websites, apps and integrations
• Collaborate with the engineering team to ensure solutions are delivered on time and meet quality standards
• Stay up-to-date on retail media industry trends and emerging technologies to ensure our solutions remain competitive.
• Conduct data review and look for quality issues and barriers with provided customer datasets, and outline product documentation of what success looks like
• Facilitate external workshops to guide solution design
• Deploying functional solutions, including but not limited to creating, adopting and implementing project plans which will require cross functional collaboration across Sales, Success, Engineering and Product teams.
• Educating the broader business on solutions focused activity using documentation, videos and retrospectives.
• Contribute to maintaining the confidentiality, integrity, and availability of sensitive information.
• Help Zitcha protect its assets by complying with guidelines and policies