Solutions Engineer
Posted on:
June 20, 2025
Job description
About the role and you
This is a unique role that will have an immediate impact on Lorikeet’s growth by directly addressing one of our customers’ biggest opportunities to-date: getting Lorikeet trained up and deployed as fast as possible!
As a Solutions Engineer at Lorikeet, you'll be the bridge between Lorikeet's technology and our clients' success. You'll work directly with customers to understand their needs, implement AI solutions, and ensure they get maximum value from Lorikeet.
You’ll serve as an AI expert for our customers, integration expert, and problem solver, forging strong relationships and great outcomes for their customers. This is a unique opportunity to take a technical background or mindset and a curiosity about AI and turn it into a high impact career.
Over time, you’re going to break new ground with our customers and help them enable mind-blowing experiences for their end users. The sky is the limit for what you’ll be able to help our customers do, and for the right candidate, that’s the most exciting part.
The right candidate
Candidly, this role is perfect for someone who is (1) deeply interested in AI, (2) is excited to build technical skills relevant to AI, and (3) is energized by operating at the nexus of the technical implementation of AI and ensuring customer success.
We need someone who is technically-minded and excited to dive into the technical aspects of AI, loves building, learning, and tinkering, and most importantly, is hyper-focused on customer impact.
As an early team member, you’ll have the agency to identify what needs to be done and take initiative to make it happen. You'll have the opportunity to shape not just individual client implementations, but also our overall approach to customer deployment and success.
Responsibilities
What you’ll do
- Be an AI expert and evangelist for Lorikeet’s customer base
- Lead AI implementation projects from kickoff to successful deployment
- Understand client workflows and configure Lorikeet’s AI tools to meet their specific needs
- Understand customer workflows and configure Lorikeet’s AI tools to meet their specific needs
- Understand customers’ businesses and recommend innovative AI solutions beyond typical customer support to achieve their business goals
- Work with our product team to represent customer needs, provide feedback, and inform both our short-term and long-term product strategy
- Guide customers through technical implementation while building strong relationships
- Solve complex integration challenges creatively and efficiently
Job requirements
You might be a fit if you
- Have 4+ years of client-facing experience in technical implementation, management consulting, or similar roles
- Have a technical background, training or mindset. This may be a CS or engineering major, experience in math or stats, or a track record of learning and using technical skills (e.g. building with no or low code tools, doing data analysis, etc.). Previous software engineering experience is not required, but is very useful.
- Are a strong project leader with a track record of independently leading complex technical solutions (e.g. you are organized, reliable, and extremely high-agency)
- Have experience building & managing stakeholder relationships (e.g. you’re very comfortable working with external clients)
- Possess strong communication skills (e.g. you can effectively listen on all levels, and have the ability to explain technical concepts to non-technical stakeholders)
- Have a solution-oriented mindset (e.g. you love to think creatively to solve problems and “hack” systems to do unexpected things)
- Are excited about AI, knowledgeable and already tinkers with it (e.g. you’re a ChatGPT power user, or build AI projects in your spare time)
Apply now
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