Key Account Manager

Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

We’re seeking a driven, dynamic and strategic individual to join our Account Management function as a Key Account Manager. This role will drive growth and expansion within our largest accounts, ensuring we’re delivering value and executing on business metrics our customers are focused on. You will partner closely with key customers and internal stakeholders to ensure value is realized and our customers are set up for continued success through the Neara platform.

To succeed in this role, you will need a consultative mindset, excellent communication skills and knowledge of the utilities industry. You will also need to have a proven track record of commercial execution across large, multi year, multi faceted contracts.

What You'll Do

• Develop deep expertise and understanding of Neara’s platform, value proposition and GTM strategy
• Deliver and implement expansion plans for our largest accounts
• Develop pipeline associated with delivering expansion goals
• Identify new workflow improvements and use case opportunities within key accounts
• Build and maintain ongoing customer relationships to accurately forecast future opportunities and uncover potential problems
• Build a deep knowledge of assigned accounts and understand their projected top priorities
• Develop processes to assist in scaling the Account Management function and driving growth among clients
• Ongoing account management to ensure client satisfaction and to drive cross-sell and up-sell opportunities
• Manage current accounts on multi-year contracts to ensure customer value realization
• Collaborate with Customer Success and Customer Value Architects, and Product team on overall account strategy and execution of strategy
• Co-Present with Utilities at key conferences and events