Operations Associate (Workforce Planning)
Posted on:
September 3, 2025
Job description
About The Role (What You'll Do)
- Workforce Planning & Scheduling: Forecast demand and align practitioner staffing; design and optimize rosters and shifts across brands to ensure balanced coverage.
- Performance & insights. Track key metrics using tools like Metabase, and turn insights into actions that improve availability, reliability, and overall patient experience.
- Team Management: Lead and support the Manila-based operations team, ensuring reliable day-to-day consult delivery.
- Process Improvement: Streamline workflows, enhance queue management, and strengthen practitioner support systems.
- Cross-Functional Collaboration: Work closely with the growth and other teams to match practitioner supply with patient demand.
- Workforce Composition: Adjust staffing mix to balance skills, experience, and capacity requirements.
Responsibilities
Who You Are
- > 3 years of experience in operations, workforce/supply chain planning, healthcare ops, consulting, or startups.
- Strong analytical skills with high proficiency in Google Sheets/Excel and comfort with data-driven decisions.
- Experience leading small remote or offshore teams with clarity and empathy.
- Skilled in queue management, monitoring SLAs, and making proactive adjustments.
- Clear communicator who aligns stakeholders and handles escalations effectively.
- Systems thinker with a track record of improving processes and driving outcomes.
- Passionate about startups, healthcare, and using technology to improve services.
Job requirements
Why You Should Join Euc
- Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
- We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
- We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
- We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
