Enterprise Account & Experience Manager
Posted on:
October 13, 2025
Job description
This is a full-time, on-site role for an Enterprise Account & Experience Manager located in the Greater Sydney Area. Your role would be own the customer experience from end to end for our enterprise clients and their stakeholders. This includes onboarding, project management and being their Subject matter expert. This is being a subject matter expert in journey mapping, auditing and can facilitate and support clients in their usage of the tool.
Responsibilities
Key responsibilities
Customer engagement
- Own the onboarding process and ongoing success for Nevam’s customers, including stakeholder management and relationship building
- Facilitate customer experience audits to uncover insights and support adoption across teams and use cases
- Complete and maintain the customer experience canvas where needed to ensure actionable, business‑ready outputs
- Develop and maintain training, onboarding, and support documentation and resources
- Turn customer engagements into use cases the business can leverage for marketing and sales
- Present alongside the CEO to C‑suite stakeholders during sales cycles and lead client relationships post‑sale
- Run WIPs and manage project progress to ensure successful delivery of outcomes
- Coach and champion customers to adopt and advocate for Nevam
- Liase and build relationships with stakeholders and their agencies to build rapport and potential referral opportunities for the business
Product and community
- Lead community engagement through customer and prospect feedback panels, events, and workshops
- Develop compelling customer use cases, case studies, and marketing assets aligned with brand guidelines
- Collect and report community insights through interviews, workshops, and user testing, feeding actionable feedback into product tools like Dovetail, Jira, Confluence, or Nevam
Why Nevam for your next role
- We are building the future of marketing and customer centricity. This role will be the glue between insight and action. We are looking for someone who understands the pain of enterprises, wants to be part of innovation and is keen to build their craft.
- Build with a product that solves the “visibility gap” for enterprises
- Work cross‑functionally with Marketing, Product, Data, and CX leaders
- Help create a new operating rhythm of continuous, data‑driven optimization
- Be part of Marketing innovation from the ground up as our number 3 hire.
Job requirements
About you
- Energized by the chaos and creativity of startup life - you thrive where there’s white space, and ambiguity fires you up, not slows you down.
- You’re hands-on, practical, and proactively seek out “what isn’t working” so you can fix it.
- This role is yours to shape; you want the autonomy to experiment, build, and iterate as you scale both process and impact.
- You love diving deep into customer experience, navigating enterprise dynamics, and advising C-suite leaders to make real change happen.
- Multitasking is second nature: strategy and client workshops one hour, auditing and journey mapping the next.
- You get frustrated by slow-moving, manual CX mapping and jump at the chance to modernize and streamline.
- Likely, you’ve consulted or worked in large enterprises—seen the politics, survived the messy Miro boards, but found creative ways to deliver results regardless.
If you want to make your mark in a fast-paced environment, step up to this challenge and help us build something game-changing from the ground up.
Skills and experience
- Proven experience in marketing, brand, and growth roles, ideally within large enterprise or agency environments
- Strong consulting background, comfortable working directly with C‑suite clients
- Skilled facilitator of CX audits, workshops, interviews, and user testing
- Experience managing community events, case studies, and documentation assets
- Comfortable working independently and proactively navigating ambiguity
- Excellent strategic thinking with a creative, personal approach to customer relationships and brand development
Apply now
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